There are 2 possibilities : 


  1. Sync VPP Apps
    • Go to Apple > VPP > VPP Apps > tab  Sync VPP Apps  button
    • Our system will instantaneously call Apple's VPP Server and ask for the latest update
  2. Incorrect VPP Account
    • Go to Apple > VPP > VPP Setup
    • Check if the account used for purchase is in the VPP Account list.  If not, please add, or use the account listed to purchase in ASM again