ESP 2.0 - iOS Frequently Asked Questions (English Only)

Why can't see my devices in Device Management after Setup?
After you have added the new devices' Serial Numbers and assigned to ESP MDM in your ASM, you have to go to ESP Admin Console and perform the follow ta...
Wed, 19 Aug, 2020 at 9:20 PM
Why my devices are disconnected and unable to manage?
It may due to APNS expiration or incorrect Please go to Apple > APNS > APNS Info Check if the current certificate is expired.  If yes, please ...
Wed, 19 Aug, 2020 at 9:21 PM
How to create a Wi-Fi profile?
Go to Profile > Create New Provide Profile Name and tab + New Configuration Select Wi-Fi from the dropdown Provide SSID and Password accordingl...
Wed, 19 Aug, 2020 at 9:22 PM
Can set different Blueprints for different groups of devices?
Yes.  ESP support multiple blueprints Go to Settings > Blueprint > + Create New Provide Name and Select Target Devices, and set profiles, wall...
Wed, 19 Aug, 2020 at 9:23 PM
How to Create an Icon with URL?
First create a profile with web clip :  Go to Profile > Create New > Web Clip  Provide Profile Name, and tab + New Configuration button Selec...
Wed, 19 Aug, 2020 at 9:24 PM
How to set Home Screen Layout to fix the Layout?
Go to Settings > Home Screen Layout >  Tap + Create New or + Create New from App Label Name the Layout Drag and drop the apps or groupi...
Wed, 19 Aug, 2020 at 9:32 PM
Why Can't Remove Apps from iPad?
For some unmanaged apps, e.g. Apple native apps Garageband, Numbers, you may need to remove them manually from the iPads. To remove apps manually, pleas...
Wed, 19 Aug, 2020 at 9:34 PM
Why DEP devices list has no change after Updating DEP?
ESP directly synchronises with your ASM account DEP once you trigger Update DEP.  Please check the following 3 issues : ASM login ID is consistent wit...
Wed, 19 Aug, 2020 at 9:35 PM
Why I cannot open Apple Native App?
Apple Native Apps, including Calendar, Map, TV, Voice Memo, and many others, come with iPads.  Sometimes, they are not managed by MDM or have a problem to o...
Wed, 19 Aug, 2020 at 9:36 PM
How to prevent from logging in Apple ID on iPad?
Applying profile "Disable Social Account Settings"  onto the devices will prevent students from logging in.  In Admin Console, go to  D...
Wed, 19 Aug, 2020 at 9:38 PM