ESP 2.0 - FAQs

Why can't see my devices in Device Management?
After you have added the new devices' Serial Numbers and assigned to ESP MDM in your ASM, you have to go to ESP Admin Console and perform the follow...
Fri, 13 Sep, 2019 at 12:46 PM
Why my devices are disconnected and unable to manage?
It may due to APNS expiration or incorrect. 1)  Please go to Apple > APNS > APNS Info. 2) Check if the current certificate is expired.  If ...
Tue, 22 Oct, 2019 at 2:20 PM
How to create a Wi Fi profile?
1)  Go to Profile > Create New 2) Provide Profile Name and tab + New Configuration. 3) Select Wi-Fi from the dropdown. 4) Provide SSID and Pa...
Fri, 13 Sep, 2019 at 1:27 PM
Can set different Blueprints for different groups of devices?
Yes.  ESP support multiple blueprints. Go to Settings > Blueprint > Create New Provide Name and Select Target Devices, and set profiles, wall ...
Sat, 14 Sep, 2019 at 9:31 AM
How to Create an Icon with URL?
First create a profile with web clip :  1)  Go to Profile > Create New > Web Clip  2)  Provide Profile Name, and tab + New Configuration  b...
Thu, 19 Sep, 2019 at 8:25 AM
Why Can't Remove Apps from iPad?
For some unmanaged apps, e.g. Apple native apps Garageband, Numbers, you may need to remove them manually from the iPads. To remove apps manually, pleas...
Thu, 19 Sep, 2019 at 11:09 AM
Why DEP devices list has no change after Updating DEP?
ESP directly synchronises with your ASM account DEP once you trigger "Update DEP".  Please check the following 3 issues : 1)  ASM login ID...
Wed, 25 Sep, 2019 at 4:16 PM
Why I cannot open Apple Native App?
Apple Native Apps, including Calendar, Map, TV, Voice Memo, and many others, come with iPads.  Sometimes, they are not managed by MDM or have problem to ...
Fri, 4 Oct, 2019 at 11:47 AM
How to prevent from logging in Apple ID on iPad?
Pushing profile "Disable Social Account Settings " onto the devices will prevent students from logging in.  In Admin Console, go to Devic...
Fri, 27 Sep, 2019 at 1:51 PM
How to Hide those Apple Native Apps?
To hide instead of uninstall those Apple Native Apps, such as Calendar, Voice Memo, Stocks, etc. you can: 1)  In Admin Console, go to Settings > Scho...
Fri, 4 Oct, 2019 at 11:52 AM