ESP 2.0 - FAQs 常見問題

Why can't see my devices in Device Management? 為什麼在『設備管理』中看不到設備?
After you have added the new devices' Serial Numbers and assigned to ESP MDM in your ASM, you have to go to ESP Admin Console and perform the follow...
Mon, 30 Mar, 2020 at 6:05 PM
Why my devices are disconnected and unable to manage? 為什麼未能連結和管理我的平板電腦?
It may due to APNS expiration or incorrect Please go to Apple > APNS > APNS Info Check if the current certificate is expired.  If yes, plea...
Tue, 31 Mar, 2020 at 5:43 PM
How to create a Wi-Fi profile? 如何建立 Wi-Fi 描述檔?
Go to Profile > Create New Provide Profile Name and tab + New Configuration Select Wi-Fi from the dropdown Provide SSID and Password accordingl...
Tue, 31 Mar, 2020 at 5:51 PM
Can set different Blueprints for different groups of devices? 可以為不同的設備組設置不同的自動化部署嗎?
Yes.  ESP support multiple blueprints Go to Settings > Blueprint > + Create New Provide Name and Select Target Devices, and set profiles, wall...
Tue, 31 Mar, 2020 at 5:55 PM
How to Create an Icon with URL? 如何新增附有連結的圖示?
First create a profile with web clip :  Go to Profile > Create New > Web Clip  Provide Profile Name, and tab + New Configuration button Selec...
Tue, 31 Mar, 2020 at 6:02 PM
Why Can't Remove Apps from iPad? 為什麼無法從 iPad 移除應用程式?
For some unmanaged apps, e.g. Apple native apps Garageband, Numbers, you may need to remove them manually from the iPads. To remove apps manually, pleas...
Tue, 31 Mar, 2020 at 7:32 PM
Why DEP devices list has no change after Updating DEP? 為什麼在更新 DEP 後 DEP 設備列表並沒有更新?
ESP directly synchronises with your ASM account DEP once you trigger Update DEP.  Please check the following 3 issues : ASM login ID is consistent wit...
Tue, 31 Mar, 2020 at 6:10 PM
Why I cannot open Apple Native App?為什麼我無法開啟 Apple 的內置應用程式?
Apple Native Apps, including Calendar, Map, TV, Voice Memo, and many others, come with iPads.  Sometimes, they are not managed by MDM or have a problem t...
Tue, 31 Mar, 2020 at 6:18 PM
How to prevent from logging in Apple ID on iPad? 如何防止在 iPad 登入Apple ID?
Applying profile "Disable Social Account Settings"  onto the devices will prevent students from logging in.  In Admin Console, go to  D...
Wed, 19 Aug, 2020 at 9:37 PM
How to Hide those Apple Native Apps? 如何隱藏 Apple 的內置應用程式?
To hide instead of uninstall those Apple Native Apps, such as Calendar, Voice Memo, Stocks, etc. you can: In Admin Console, go to  Settings > Schoo...
Tue, 31 Mar, 2020 at 6:30 PM