ESP 2.0 - FAQs 常見問題

Why can't see my devices in Device Management? 為什麼在『設備管理』中看不到設備?
After you have added the new devices' Serial Numbers and assigned to ESP MDM in your ASM, you have to go to ESP Admin Console and perform the follow...
Mon, 30 Mar, 2020 at 6:05 PM
How to Add VPP Account? 如何新增 VPP 帳戶?
ESP supports you using more than 1 VPP account.  That is you can use multiple Apple ID accounts to purchase VPP Apps in ASM, provided these accounts are und...
Tue, 31 Mar, 2020 at 6:56 PM
Why my devices are disconnected and unable to manage? 為什麼未能連結和管理我的平板電腦?
It may due to APNS expiration or incorrect Please go to Apple > APNS > APNS Info Check if the current certificate is expired.  If yes, plea...
Tue, 31 Mar, 2020 at 5:43 PM
Remove Apps from HomeScreen Layout 從主畫面圖示排列刪除應用程式
You can remove Apps from HomeScreen Layout, simply right click on the App you want to remove, select Remove app. **Please note that all removed apps fro...
Wed, 19 Feb, 2020 at 11:30 AM
How to create a Wi-Fi profile? 如何建立 Wi-Fi 描述檔?
Go to Profile > Create New Provide Profile Name and tab + New Configuration Select Wi-Fi from the dropdown Provide SSID and Password accordingl...
Tue, 31 Mar, 2020 at 5:51 PM
Can set different Blueprints for different groups of devices? 可以為不同的設備組設置不同的自動化部署嗎?
Yes.  ESP support multiple blueprints Go to Settings > Blueprint > + Create New Provide Name and Select Target Devices, and set profiles, wall...
Tue, 31 Mar, 2020 at 5:55 PM
How to Show Only Specific Apps and/or Web Clips?
First, you will need to restrict showing apps and/or web clips:  Go to Profile > + Create New Provide Profile Name. Click + New Configuration. ...
Fri, 24 Jan, 2020 at 12:16 PM
How to Create an Icon with URL? 如何新增附有連結的圖示?
First create a profile with web clip :  Go to Profile > Create New > Web Clip  Provide Profile Name, and tab + New Configuration button Selec...
Tue, 31 Mar, 2020 at 6:02 PM
Why Can't Remove Apps from iPad? 為什麼無法從 iPad 移除應用程式?
For some unmanaged apps, e.g. Apple native apps Garageband, Numbers, you may need to remove them manually from the iPads. To remove apps manually, pleas...
Tue, 31 Mar, 2020 at 7:32 PM
Forgot Password 忘記密碼
Tap "Forgot Password" in the login page, provide the email you have registered with ESP, and the check email for reset password process. If yo...
Mon, 17 Feb, 2020 at 11:59 AM